i've filled in an on-line complaint form ... i'll let you know how it goes?
HA!
They won't act on it and when you go back to them I can imagine the conversation
ROB: I filed a complaint about one of your boxes over the internet
BT: Ooo that's strange we don't seem to have recieved it.
ROB: I filled the form out on the interrrrnet.
BT: It must have been lost in the post sir. Could you send another.
ROB: I FILED IT ON THE INTERNET
BT: Oh sorry sir. We don't do the internet. Would you like to carry out a questionaire on our service?
ROB: Not really
BT: Very well sir. It will only take a few moments of your time
ROB: But I said I didn't want to
BT: Our first question is...
ROB: I said no...
BT: In a word how would describe our service to you today.
ROB: SH!T...Beeeeeeeeeeeeeeeeeeeeeeeep